Ted. Not a
day goes by when one doesn’t read about a poor choice made by some employee in
the service industry that has sent an offended customer racing to social media
- or their lawyer. I measure a company’s service, not by the number of problems
that occur, but by how they handle the bad situations that inevitably arise. As
full time travelers, we are very much dependent on businesses that do what they
say they’ll do and, if they drop the ball, help us to make it right.
One thing we learned years
ago was to check Trip Advisor first when looking for a hotel or restaurant. We
skip that step at our peril. Reviews are also critical when using services such
as Airbnb or Bookings.com.
In reviewing our trips over the
past year, we can’t think of any organization with especially bad service but we
did think of a number of firms that exhibited exemplary service on one or more
occasions. I won’t bore you with any anecdotes but would like to present, in no
particular order, our 2017 Honor Roll of Excellent Travel Service Providers:
ü Delta Airlines
ü Aeromexico
ü Air New Zealand
ü Singapore Airlines
ü Holiday Inn
ü Enterprise Rent-A-Car
ü Auckland (NZ) Transit
ü MARTA (Atlanta mass transit)
ü Oudtshoorn, South Africa Tourism Office
ü British Airways/Chase Signature Visa Credit Card
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